Terms of business
How a paid engagement works: who contracts with you, who is responsible for what, and what each party must do.
This document is a published draft awaiting review by Singapore counsel. It does not yet bind anyone. It is shown so the structure of the service is inspectable before launch.
Status: Draft — not yet in force
The three parties
DPW Pte Ltd operates the UpVue platform and provides technology. Your licensed corporate service provider — an independent firm registered with ACRA under the Corporate Service Providers Act 2024 — provides the regulated services and contracts with you. You are the client. These terms describe how the arrangement works; your engagement letter with the licensed firm governs the services themselves and prevails if the two conflict.
What DPW Pte Ltd does and does not do
DPW prepares filings, extracts data from documents, runs screening, generates documents and tracks deadlines, and presents completed work to your licensed firm for review. DPW does not make statutory filings, does not act as a registered filing agent, does not provide company secretarial services, and does not provide nominee directors. It is not your corporate service provider.
Your licensed firm
Named to you in writing before work begins, together with its ACRA registration. It reviews every filing, exercises independent professional judgement, and may refuse to proceed. It is responsible to you and to the regulator for the filings it makes. If it declines to act, we will tell you and why, and no filing is made.
Assignment of a firm
If you come to us without an existing provider, we introduce you to a partner firm and name it before you commit to anything. You may decline and ask for another. If you already work with a licensed firm using the platform, they remain your provider and their client relationship with you is unaffected.
What we need from you
Complete and accurate information, and identity documents for every director, shareholder and beneficial owner. Prompt responses when something is asked of you. You are responsible for the truth of what you give us. We cannot file on incorrect information, and where information turns out to be wrong, correcting it may incur further fees and government charges.
Anti-money-laundering
Your licensed firm must carry out customer due diligence before acting, and on an ongoing basis. It may ask for source-of-funds information. It may decline or discontinue an engagement, and in some circumstances is prohibited by law from telling you why.
Fees
Prices shown on the site are for the described engagement and include government fees where stated, itemised separately and not marked up. Fees are payable before filing. Government fees are non-refundable once paid to the authority, including where an application is rejected. Add-on services are quoted before they are performed.
Renewals
Recurring services renew annually at the price published at the time of renewal. We notify you before a renewal is charged. You may cancel before renewal.
Timelines
We give indicative timelines and we measure our own steps. Timelines that depend on ACRA, IRAS, the Ministry of Manpower, a bank or another third party are not within our control and are not guaranteed.
Your documents if you leave
Your statutory registers, filing history and accounting records are yours. On termination we provide them in a usable format and cooperate with an incoming provider. We do not withhold records to discourage you from leaving.
Termination
Either side may end the engagement on written notice. Fees for work already performed remain payable. Where a licensed firm holds an appointment such as company secretary or nominee director, it will remain until a valid replacement is appointed and filed, because leaving the position vacant would put the company in breach.
Confidentiality
Both sides keep the other's confidential information confidential, except where disclosure is required by law or by a regulator.
Governing law
Singapore law. Singapore courts have jurisdiction.